Yes it is still the case....but as long they have Outlook/Express set to send/recieve every 5 minutes or so, this should not be a problem. Most e-mail clients, as far as i am aware, have options to automatically send and recieve every x minutes, so if your clients are having issues, they should make sure that they are doing that. If you continue to have issues, you may want to write into support with more details of what is going on, when, how, etc. and we should be able to get you taken care of.