Alycia,
Thanks for your questions and sorry about the delay in response.
1) OS and hardware upgrades are the responsibility of WestHost with all hosting packages. We also are constantly upgrading versions of Perl, PHP, MySQL, and other software offered with your account.
2) Upgrades are seamless as we simply change your quotas and "turn on" any newly available features and software. There is no moving or setup required.
3) WestHost charges $70/hour, with half hour minimums for custom work. Currently we are not offering this service, but will again shortly, once we've caught up with our WestHost 2.0 transition.
4) Normally we do not give discounts on volume bandwidth purchases. Most likely it would need to be more than 5 or 10 GIGs before we would look at a potential discount.
5) Extra domains can be added to any of our hosting packages, including the Starter and Value which only come with one (1). There is a one-time fee of $10 for each additional domain added to an account.
6) Telephone support is currently available for all departments, including support. It is offered between 9 AM and 6 PM, Monday through Saturday. We are utilizing night hours to catch up on support tickets, but should resume to normal 24 hours accessibility shortly.
Hopefully we can get things running smoothly again soon. Thanks for your post.